Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows.

Clinical Partner By Centromed Labs Pvt Ltd - Saleem Nagar, Hyderabad.

Cancellation Policy

Lab/Diagnostics Tests

A Lab/Diagnostics Test can be cancelled until the status of the Lab/Diagnostic Test turns to “sample collected” on the Platform. Once the sample is collected, the Test cannot be cancelled and no refund will be provided to the User.

A Lab/Diagnostics Test can also be refused when empanelled phlebotomist arrives at the pickup location provided by the User. In such cases refund will be initiated as per the refund policy

Medicines and OTC

Order cannot be cancelled once the order is accepted by our Pharmacy partner. Please reach out to our 24/7 customer support (+91 7382 77 00 11, 7382 77 00 22) or wecareyou@Health365online.com for any further assistance.

For Cancellations please contact the us via contact us link.Requests received later than 10 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients. In case any client is not completely satisfied with our products we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to .

Grievance Officer Health 365
Hyderabad, Telangana 500082.
Email: wecareyou@health365online.com
Ph: +91 7382 77 00 11, 7382 77 00 22
www.health365online.com